Policies

Please plan to arrive at least 10 minutes prior to your appointment. If you are late, you may not be able to receive your full treatment time if there is another booking right after you.

Upon booking and check in please present any Gift Certificates, coupons or special offers.

While we always strive to provide the best price and best quality of services, please keep in mind that our pricing is subject to change without notice.

Gift Certificates and Online Promotional Purchases are non-refundable. They may, however, be used as store credit.

Children under the age of 14 years are not permitted unless they have an appointment for services. A consent form for minors must be signed by the parent or guardian prior to receiving services.

Out of consideration to other guests, we do not allow pets on the premises.

Please place your phone on silent or turn it off while in treatment to avoid disrupting other guests and so you can better enjoy your treatment.

A Voucher Number, Gift Certificate Number or Credit Card is required to book services. Kindly notify us if you are unable to keep your appointment at least 24 hours in advance so that we may offer that time to other clients.
Cancellations within the 24 hrs will result in a 100% charge on Credit Card for services or forfeiture of your Gift Certificate or Voucher.

Pregnant women in their first trimester must not receive massage. It is important that you let your therapist or service provider know if you are pregnant and how far along you are to ensure the services you receive are safe for you and your baby.

Please fill out your intake form carefully and provide medical conditions, if any. This information is important and your therapist will use it to tailor a safe and specific service to fit your needs. Please notify us of any medical changes when you return for future services.

Gratuities are entirely up to the discretion of our clients based on the full value of the services. Additional gratuities for exceptional service is at your discretion and always appreciated by our staff. Please note there is a $10 minimum on all credit card for gratuities and credit card purchases.

Massage is not meant to treat, cure or prevent any diseases or medical conditions. Please let your therapist know if you experience any discomfort during your service.

Thank you for your loyalty and patronage. We look forward to providing you with excellent customer service and care!

UA-40634973-1

Facebook